The business need
Balance operational issues, enhancement requests and quarterly updates through an agreed support arrangement across your Oracle HCM modules.
Oracle HCM services
Managed Support
Give ongoing HCM work a clear structure.
All service options →What the work can include
Incident investigation; configuration support; reporting and integration troubleshooting; enhancement prioritization; release impact reviews and regression-test coordination.
What you can expect to receive
An agreed support scope, prioritized issue and enhancement backlog, investigation notes, change records and release-readiness checkpoints.
What we need to get started
Your module landscape, open issues, existing support arrangements, critical business cycles and desired coverage. Coverage, escalation routes and response expectations are agreed in writing.
What happens next
Review priorities and recurring issues at agreed intervals. Support availability and service commitments depend on the engagement; 24/7 coverage is not assumed.
These are potential engagement activities and deliverables. Final scope, responsibilities, fees, availability and acceptance criteria are agreed during discovery.
Start with your business priority.
Tell us which modules and processes are involved, and what needs to work better.