Illustrative samples only. These fictional examples demonstrate a proposed format. They contain no client or employee data and are not evidence of completed engagements.
Example finding: approval scenario coverage
- Observation
- The example test plan covers a standard absence approval but not an approver who is unavailable.
- Business impact to evaluate
- A request may remain pending if the intended delegation or escalation route has not been tested.
- Recommended next step
- Confirm the expected behavior with the process owner, then test representative roles and dates in a non-production environment.
- Acceptance evidence
- Record the request state, actual approver, expected route, test result and reviewer sign-off.
Example validation matrix
| Scenario | Expected result | Evidence | Status |
|---|---|---|---|
| Standard absence request | Routes to the approved business-rule owner | Request and approval history | Not executed |
| Unavailable approver | Follows the agreed delegation or escalation design | Routing history | Not executed |
| Downstream payroll check | Matches the agreed absence payment scenario | Reconciliation record | Not executed |
Handover structure
- Agreed scope, business owners and acceptance criteria.
- Configuration decisions, dependencies and effective dates.
- Test evidence, open issues and ownership.
- Approved deployment steps and recovery considerations.
- Support responsibilities and knowledge-transfer notes.